SHIPPING DELAYS DUE TO COVID19

We are currently experiencing shipping delays due to COVID-19 and working hard to get your orders to you. Please expect 2-3 extra business days for processing your order. Shipments are not picked up by our carriers on Saturdays, Sundays, & US Holidays. Expect transit updates Monday-Friday.

 

GENERAL SHIPPING INFORMATION

Once your order has been placed, we will send you a confirmation email that will include your order number.  When your order is shipped, you will receive an additional confirmation email including a tracking number. In rare cases, it is possible that your order could be split into separate boxes; however, you will still receive one order number and one tracking number for your complete order.

Once your order has been delivered, shipping couriers will post a delivery confirmation, and EDGY LAND is no longer liable for your order since the confirmation proves that the order safely arrived at your address. 

Your order might need a signature upon delivery, so if there is no one around to receive the package, the courier will leave a delivery attempted card on your door.  You can then organize for your order to be re-delivered whenever it suits you! If you choose to issue the courier with authorities to deliver the package without a signature, EDGY LAND is no longer liable for your order.  Certain exceptions applied*

*Exceptions: 

1. Your package is sent back to shipper/failure of delivery because of:

• Incorrect address. You are subject to shipping charges for the reshipment
• Unable to pick up/sign the package. You are subject to shipping charges for the reshipment.

2. Your package arrives in a damaged condition.

We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact EDGY LAND Customer Care so that we can get you sorted. If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.

1. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact us for further action.

 

EDGY LAND is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, EDGY LAND is not responsible for delays related to the courier itself (such as customs clearance).

Unfortunately, we do not have control over these delays.

Pre-Order items are shipped on the day specified; located on the product information page. A separate tracking number will be emailed once the item is ready to be shipped.

  

DOMESTIC

For delivery throughout the USA, we use USPS and UPS as our primary couriers. We offer Ground shipping, and the estimated delivery for metropolitan areas in the U.S. is 5-7 business days.  Please note that the estimated delivery times are subject to delays and changes.  For expedited shipping, please contact us. 

If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking as a delivery event, and the order should be successfully delivered to you within 24 hours.

Please note, we do not ship to PO Boxes. Please use a residential/commercial address for your package delivery. We apologize for any inconvenience.

We do not ship on the weekends or U.S. holidays.

 

INTERNATIONAL

For delivery outside of the USA, we use FedEx as our primary courier.  By placing an order with EDGY LAND, you are responsible for original shipping charges and all applicable custom and duty import taxes. Please note that the estimated delivery times are subject to delays and changes due to customs clearance.

The estimated delivery time for international is approximately 5-10 business days, not including the customs clearance process.

Please Note:

Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by EDGY LAND. Shipping carriers may prepaid Taxes and Duties to customs for package clearance and later collect from the recipient.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes EDGY LAND to import the goods on his behalf. Further, the consignee/buyer agrees that EDGY LAND may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker)

• Customers shall be responsible for Duty and Tax.
• Customers shall be responsible for customs clearance. 
• Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom’s clearance process.

*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.